Frequently Asked Questions

Welcome to the Frequently Asked Questions page. Here you will find the answers to the most frequently asked questions that have been posed by our community members. To the left side, you will find a navigation page that can take you through the entire set of questions. To the right, you will find the most popular topics that users are most curious about.

Security

Connection Security

Security is one of our biggest concerns. Our payment gateway host has acquired PCI service provider level 1 certification. This is the most stringent level of certification available in the payments industry. All communications and transactions are implemented using TLS (SSL) connections, these are verified constantly. Our third party gateway regularly audits the aforementioned implementations.

Encryption

All credit card information, personal data, and any identifiable meta-information related to our users is encrypted with AES-256 Cipher.

Our payment gateway also implements PGP-encryption for all communications to and from the respective servers and client protocols.

Our platform is fully compliant with all PCI data security standards and meets the requirements and security constraints of the Self-Assessment Questionnaire (SAQ) and SAQ A. By performing all transmission of sensitive cardholder data within an IFRAME served off of our Payment Gateway Provider's domain that is controlled by them.

Kampus BuyBack strives to provide a safe and reliable environment for your financial transactions. However, providing such an environment is not as simple as following standard security protocols. No system is 100% secure; even with top-of-the-line, cutting edge technology. The major database breaches of major companies that have been observed in the past few years prove this point all too well.

It is because no system is 100% secure that we believe true security is found in the actions taken in the aftermath of a breach. How quickly did the company recognize the breach and seal it? What efforts were made to contact and explain the situation to the affected users? What policies were adopted to prevent a similar breach in the future? These questions and many more are important when judging the reliability of a company.

Kampus BuyBack strives to offer more than just the standard - we want to offer our users the promise that, even in the event of a breach, we will do our utmost to keep you safe.

Kampus BuyBack employs many measures to ensure a safe and secure environment:

We follow the industry's best security practices in order to keep information and finances passing through our services secure.

Our encouragement of personal trade allows our users to ensure that they are making good purchase.

Our user rating system provides insight to what you should expect from a potential Buyer or Seller.

We actively maintain our marketplace to preserve our standard of quality.

Our support agents are always ready to assist you in resolving any issue you may experience during a transaction.

Our transaction system, as well as our third-party gateway, are designed to help minimize the risk of fraud.

No - Kampus BuyBack does not store any credit card information. Any credit card information is secured by our third-party payment gateway.

Kampus BuyBack recommends that you follow the following guidelines:

  • Always designate a populated, public area for a meetup location when able.
  • Check a Buyer's or Seller's review page before deciding to engage a transaction with them.
  • Never give your account password to anyone! Kampus BuyBack will never ask for your password, nor do you need to provide it to a Buyer/Seller during a transaction.
  • Keep any personal or sensitive information to yourself. Do not include sensitive information within any post on Kampus BuyBack.

Yes! No matter how safe a product may be, a poorly managed user account will always be at risk. Kampus BuyBack recommends that you employ the following measures:

  • Choose a unique, strong password for your account. You should not use the password anywhere else.
  • Never give your account password to anyone! Kampus BuyBack will never ask for your password, nor do you need to provide it to a Buyer/Seller during a transaction.
  • Ensure your email is also secured with a strong password. In the event that your email account is compromised, any account tied to it could be stolen!
  • Keep any personal or sensitive information to yourself. Do not include sensitive information within any post on Kampus BuyBack.

We recommend you employ similar measures across any and all of your accounts; online security is a serious issue that should never be addressed too late.